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Help Scout

Help Scout is an AI-powered customer support platform that gives teams the right blend of AI and people-powered tools. Its AI assistant resolves 70% of routine requests on average, while humans handle complex conversations through a shared inbox system trusted by 12,000+ companies.

paid customer-support Est. 2011
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Key Features

✓ AI assistant
✓ shared inbox
✓ help center
✓ live chat
✓ workflow automation

About Help Scout

Help Scout is an AI-powered customer support platform that gives teams the right blend of AI and people-powered tools. Its AI assistant resolves 70% of routine requests on average, while humans handle complex conversations through a shared inbox system trusted by 12,000+ companies.